At My–Bolt Bike, we take pride in the quality of our products. However, if you receive a defective or incorrect item, we’re happy to assist you with an exchange.

1. Eligibility for Exchange

You can request an exchange if:

• The product received is damaged, defective, or incorrect

• The request is made within 7 days of delivery

• The product is unused, in original packaging, and with all tags/accessories intact

Note: We do not accept exchanges for reasons like color change or general dissatisfaction once the product has been used.

2. Items Not Eligible

• Products showing signs of wear or damage caused by the customer

• Products returned without original packaging or missing components

• Customized or special edition bicycle/accessories

3. How to Request an Exchange

1. Email us at ajainvention25@gmail.com or call +91-63 59 59 52 59
    within 7 days of receiving the product.

2. Share:

   • Order ID

   • Photo/video of the issue

   • Brief description of the problem

3. Our team will review and approve valid cases within 2 business days.

4. Pickup & Delivery

• We will arrange a reverse pickup from your address (if serviceable).

• After inspection at our warehouse, we will ship the replacement item within 3–5 business days.

• In case reverse pickup is not available, we may ask you to ship the item and reimburse the cost.

5. Replacement Only (No Refunds)

• We offer exchange or replacement only, not refunds, unless the product is unavailable.

• In case the replacement product is out of stock, a full refund or credit note may be offered.

6. Important Notes

• Please retain the original invoice for reference.

• We reserve the right to approve or decline any exchange request based on product condition.

For any help, please contact our customer care team:

Email:           ajainvention25@gmail.com
Phone:        +91-63595 95259
Whatsapp:  +91 786 200 28 58
Website:      www.myboltbike.com